Refund and Return Policy
Effective Date: March 6, 2025
At POWEXCITY, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure a smooth shopping experience. Please read our Refund and Return Policy carefully before initiating a return.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
✔ Return Window – Items must be returned within 30 days of the delivery date.
✔ Condition – The product must be unused, unworn, unwashed, and in its original packaging with tags attached.
✔ Proof of Purchase – A valid receipt or order confirmation is required for all returns and exchanges.
✔ Non-Returnable Items – Customized, final sale, or clearance items cannot be returned unless they are defective or damaged upon arrival.
2. How to Initiate a Return
Follow these simple steps to request a return or exchange:
1️⃣ Contact Us – Email contact@powexcity.xyz or call 070 2461 7623 with your order number and reason for return.
2️⃣ Receive Return Instructions – Our team will guide you on how to return the item and provide a return shipping address.
3️⃣ Ship the Item – Pack the product securely and send it back using a trackable shipping method.
4️⃣ Processing & Refund – Once we receive and inspect your return, we will process your refund within 5-7 business days to the original payment method.
3. Refund Policy
✔ Full Refunds – If the product is returned in original condition, you will receive a full refund (excluding shipping fees).
✔ Partial Refunds – If the item shows signs of wear or is missing parts, a partial refund may be issued.
✔ Defective or Wrong Items – If you received a defective or incorrect item, we will provide a full refund or replacement at no extra cost.
4. Exchange Policy
✔ Exchanges are available for size or color replacements of the same item.
✔ If the desired product is out of stock, you may choose a refund or store credit.
✔ Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
5. Late or Missing Refunds
If you have not received your refund after 7 business days, please:
✔ Check your bank account – Some transactions may take longer to process.
✔ Contact your bank or payment provider – Refund processing times vary depending on your financial institution.
✔ Reach out to us at contact@powexcity.xyz for assistance.
6. Damaged or Defective Items
If you receive a damaged or defective item, please:
✔ Take clear photos of the issue.
✔ Contact our support team within 48 hours of delivery.
✔ We will arrange a replacement or full refund at no extra cost.
7. Shipping Costs for Returns
✔ Customers are responsible for return shipping costs unless the item is defective or incorrect.
✔ We recommend using a trackable shipping service to ensure your return reaches us.
✔ POWEXCITY does not provide prepaid return labels at this time.
8. Contact Us for Assistance
If you have any questions about our Refund and Return Policy, feel free to reach out to us:
📍 Address: 23 Golden Knowes Road Street, Frendraught, United Kingdom
📞 Phone: 070 2461 7623
📧 Email: contact@powexcity.xyz
🌐 Website: https://powexcity.xyz/