Sales Policy
Effective Date: March 6, 2025
Welcome to POWEXCITY! We strive to provide a seamless and enjoyable shopping experience for our customers. This Sales Policy outlines the terms and conditions governing purchases made on POWEXCITY. By placing an order, you agree to the policies stated below.
1. Order Placement & Processing
✔ Order Confirmation – Once an order is placed, you will receive a confirmation email with your order details.
✔ Processing Time – Orders are typically processed within 1-3 business days (excluding weekends and holidays).
✔ Order Modifications – If you need to modify or cancel an order, please contact us within 12 hours of placing the order. Changes may not be possible once the order is in processing.
2. Pricing & Payment
✔ Transparent Pricing – All prices are listed in USD (£ for UK customers) and include applicable taxes where required.
✔ Accepted Payment Methods – We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
✔ Secure Transactions – All payments are processed through SSL encryption for maximum security.
3. Shipping & Delivery
✔ Shipping Locations – We ship worldwide, with reliable delivery partners ensuring safe and timely shipments.
✔ Estimated Delivery Times:
- UK Orders: 3-7 business days
- International Orders: 7-14 business days
✔ Tracking Information – Once your order is shipped, you will receive a tracking number via email.
✔ Shipping Fees – Shipping costs are calculated at checkout based on your location and selected shipping method.
4. Discounts & Promotions
✔ Promo Codes – Discount codes must be applied at checkout and cannot be combined with other offers.
✔ Limited-Time Sales – Promotional discounts and seasonal sales are subject to availability and expiration dates.
✔ Exclusions – Some products may be excluded from discounts or promotional offers.
5. Returns & Refunds
✔ 30-Day Return Policy – If you’re not satisfied, you can return the item within 30 days of delivery. Read our full Refund and Return Policy for details.
✔ Damaged or Incorrect Items – If you receive a defective or wrong item, contact our support team within 48 hours for a free exchange or refund.
✔ Non-Returnable Items – Clearance items and custom-made products are final sale and cannot be returned.
6. Order Cancellation Policy
✔ Cancel Within 12 Hours – Orders can be canceled within 12 hours after placement for a full refund.
✔ After Processing Begins – Once an order is shipped, it cannot be canceled. However, you may initiate a return upon receiving the product.
7. Customer Support & Assistance
✔ We’re Here to Help! If you have any issues with your order, reach out to our support team:
📍 Address: 23 Golden Knowes Road Street, Frendraught, United Kingdom
📞 Phone: 070 2461 7623
📧 Email: contact@powexcity.xyz
🌐 Website: https://powexcity.xyz/