Payment Policy

Effective Date: March 6, 2025

At POWEXCITY, we ensure a secure, seamless, and hassle-free payment experience for our customers. This Payment Policy outlines the accepted payment methods, security measures, and important guidelines regarding transactions on POWEXCITY.

1. Accepted Payment Methods

We accept a variety of secure payment options to accommodate our customers worldwide:

✔ Credit & Debit Cards – Visa, MasterCard, American Express, Discover
✔ Digital Payments – PayPal, Apple Pay, Google Pay
✔ Bank Transfers – Available for bulk or special orders (contact support)
✔ Buy Now, Pay Later (BNPL) Services – When available, select financing options at checkout

✔ Note: All payments are processed in USD (£ for UK customers). International transactions may be subject to currency conversion fees by your bank.

2. Payment Security

Your payment information is protected through SSL encryption and PCI-DSS compliant payment gateways to ensure the highest level of security.

✔ Secure Checkout – All transactions are encrypted to prevent fraud or unauthorized access.
✔ Fraud Prevention – We have security checks in place to detect and prevent suspicious transactions.
✔ Privacy Protection – We do not store or share your payment details with third parties.

3. Order Processing & Payment Authorization

✔ Instant Processing: Payments are charged immediately upon order placement.
✔ Pending or Declined Payments: If your payment is not authorized, your order will not be processed. Please check with your bank or use an alternative payment method.
✔ Order Confirmation: A confirmation email will be sent once payment is successfully processed.

4. Taxes & Additional Fees

✔ Orders may be subject to local taxes, duties, or import fees based on your shipping location. These fees are the customer’s responsibility and may vary by country.
✔ POWEXCITY is not responsible for additional charges applied by banks, currency exchanges, or payment providers.

5. Refunds & Cancellations

✔ Full refunds are issued for canceled orders within 12 hours of purchase.
✔ Refunds for returned products follow our Refund & Return Policy and are processed within 5-7 business days upon approval.

6. Payment Issues & Disputes

If you experience any payment issues, please:
✔ Check your payment details and retry the transaction.
✔ Contact your bank or payment provider for authorization issues.
✔ Reach out to us at contact@powexcity.xyz for assistance.

If you believe you were incorrectly charged, contact our support team immediately. Unauthorized chargebacks may lead to account suspension.

7. Contact Us for Payment Support

For any payment-related inquiries, please contact our customer support team:

📍 Address: 23 Golden Knowes Road Street, Frendraught, United Kingdom
📞 Phone: 070 2461 7623
📧 Email: contact@powexcity.xyz
🌐 Website: https://powexcity.xyz/