Shipping Policy
Effective Date: March 6, 2025
At POWEXCITY, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy explains our shipping methods, estimated delivery times, costs, and other important details.
1. Order Processing Time
✔ Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
✔ Order Confirmation: You will receive a confirmation email with your order details after placing an order.
✔ Tracking Information: Once shipped, you will receive a tracking number via email to monitor your shipment.
2. Shipping Methods & Delivery Time
We partner with reliable carriers to ensure timely and secure deliveries worldwide. Estimated shipping times vary based on your location and selected shipping method:
📍 United Kingdom:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
🌍 International Shipping:
- Standard International Shipping: 7-14 business days
- Express International Shipping: 3-7 business days
✔ Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather conditions).
3. Shipping Costs
✔ Shipping fees are calculated at checkout based on the destination and shipping method selected.
✔ Free Shipping: We may offer free shipping promotions on selected products or order values – check our website for the latest offers.
4. International Shipping & Customs
✔ We ship internationally, but customers are responsible for any customs duties, taxes, or import fees imposed by their country.
✔ Delays Due to Customs: Some international orders may be delayed due to customs clearance procedures.
5. Lost, Delayed, or Damaged Shipments
✔ If your order is delayed, lost, or arrives damaged, please contact us immediately at contact@powexcity.xyz for assistance.
✔ If your package is marked as delivered but you haven’t received it, check with your local carrier or neighbors before reaching out to us.
6. Address Errors & Delivery Issues
✔ Ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
✔ If an order is returned to us due to an incorrect address, the customer is responsible for reshipping fees.
7. Contact Us for Shipping Inquiries
For any questions or assistance regarding shipping, feel free to reach out to our support team:
📍 Address: 23 Golden Knowes Road Street, Frendraught, United Kingdom
📞 Phone: 070 2461 7623
📧 Email: contact@powexcity.xyz
🌐 Website: https://powexcity.xyz/